FAQs on Wall Panels



(Updated 26th November)

We just wanted to put our customers minds at ease regarding the latest Covid-19 lockdown.

We are still open for business and remain fully operational online! 

Product orders also remain unaffected,
delivery times may possibly take slightly longer than expected. 
Worried about a job you have booked in?
Regarding the new lockdown and trade businesses such as ourselves, Tradespeople can carry on working in customers homes within the new lockdown, with of course ensuring covid-safe measures are carried out. If you are thinking of acquiring help installing our products from a tradesmen this is not a problem.

We will continue to monitor the situation and follow direction given by the government. 


Designer Walls Outlet General Questions

Who do you sell to?

We primarily sell to trade customers, see designer-walls.co.uk for our full trade product listing if you are in the trade industry. Our Designer Walls Outlet website is designed to cater to a DIY audience. We can guarantee the products you will find on our site will create a stunning high quality home interior wall panel for you. 

How can I pay?

With any major debit or credit card and Paypal. 

What happens if you are out of stock of a product?

We try to keep our stocks at a reasonable level, but if we are out of stock on a product that you would like to buy, please send us a message and we can look to order this in especially, its usually 2 weeks until back into stock.

If a product was to be discontinued we would remove it from our website. If you do require more of this product at a later date and find it has been discontinued  please contact us, we may be able to order the product specially.

How can I contact you if I have any further questions?

Visit our contact page and complete for form. 

Email Us: admin@designer-walls.co.uk and include 'Designer Walls Outlet' within your subject title. 

Panel Questions

What materials are the panels made from?

Peel and Stick Brushed Grain Wall Panels & Distressed Painted Timber Wall Panels are both made from FSC® certified wood in a variety of stains.

Eco 3D Wall Panels are made from plant fibres, which are 100% sustainable.

Deliveries and Return Questions 

We offer Free UK delivery to  UK Postal Zones A & B, areas outside this please send an email to discuss any potential extra charges.

We aim to send deliveries out as soon as possible to our couriers, orders are typically delivered to customers within a week. Our wallpaper products are made to order so take longer, after confirming the order, the delivery time for the wallpaper as a guide is 3 weeks (this may be less). 

See our Returns page for all our information regarding any returns queries you may have.